The information technology in an organization is a dynamic resource that is constantly adapted to meet changing needs. The rational practice of controlling that change is known as systems management. As with many other organizational practices, systems management has evolved from informal, ad hoc responses to immediate needs to a well understood, formalized practice. This book, The Definitive Guide to Service-Oriented Systems Management, examines best practices for systems management with an emphasis on a modularized approach known as services oriented management (SOM).

"Systems management responsibilities continue to grow in complexity - business alignment and compliance are now demanded as much as technical integrity and systems availability. The service oriented management (SOM) model has emerged as a method for managing that complexity," explains author Dan Sullivan. "The Definitive Guide to Service-Oriented Systems Management describes the key elements of SOM, including service delivery, service support, application and asset management, as well as governance and security management."

Access to this expert publication is offered at no charge to readers. Available chapters may be downloaded in PDF format.

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