The convergence of voice and data networks has been evolving and gaining momentum for several years. Organizations are implementing VoIP in an effort to cut communications costs or leverage the competitive advantage of integrated services. VoIP implementers focus on issues of voice quality, and interoperability – important factors in the delivery of Quality of Service (QoS). In the integrated services environment, voice security needs to be treated as data security. And data security needs to be treated as voice security.

The Definitive Guide to Converged Network Management highlights the overall service management challenges facing enterprise and identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP. It offers a series of systematic and holistic techniques for managing the total integrated network to ensure a consistent service delivery and support for ongoing business operations.

Access to this expert publication is offered at no charge to readers. Available chapters may be downloaded in PDF format.

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